Covid-19 Delivery Delays
To limit the number of times we need to post parcels, orders will be processed twice a week (rather than daily). This will add 2-3 working days to our normal processing time.
For the time being, we are only offering tracked international delivery for some parcels. This is to minimise the risk of items going missing due to pandemic-related delays in customs processing and staffing shortages. If you are concerned about delivery to your country, you can also choose to upgrade to a tracked service.
As countries come in and out of lockdown, it is difficult for us to accurately predict how long parcels will take to arrive. Some countries may have temporary delays from time to time, depending on local lockdown and other pandemic restrictions.
Expect delays. It may take several weeks for items to clear customs in your destination country. Please understand that these delays are beyond Prophecy Girl's control. Before seeking a replacement or refund, we ask that you are patient and wait to see if your order arrives.
Free UK delivery for orders over £50.
Standard delivery from £2.95
Prophecy Girl is based in the United Kingdom. We currently use Royal Mail and Hermes for all our domestic delivery service. In normal circumstance delivery is approximately 2-3 working days from placing an order. Parcels can be delayed due to weekends and bank holidays.
EU & overseas standard delivery from £5.95
Tracked options available
We ship to most countries around the world, including Europe, USA, Canada, Australia, and New Zealand. Costs depend on your destination country and you may be liable for import duties/custom charges. It's very difficult for us to know what these additional charges will be, or even if they will be applied by the destination country (they can be a bit random!). The best thing to do is check with your local mail service, who should be able to advise you about import fees.
We send our overseas parcels via Royal Mail and Hermes. In normal circumstances, delivery to most of Europe is 3-5 working days, with the rest of the world 7-21 working days.
If you opt for tracked and signed delivery, please note that it does NOT mean your parcel will arrive faster. It generally has no effect on the speed of delivery at all. How much detail you can receive via your tracking number depends on your domestic parcel service. Sometimes, tracking will only tell you that the parcel has entered your country.
Our full terms and conditions can be found here.
If you have any queries, please feel free to get in touch with us and we will do our best to help.