Covid-19 Delivery Delays
To limit the number of times we need to post parcels, orders will be processed twice a week (rather than daily). This will add 3-5 working days to our normal processing time.
For the time being, we are only offering tracked international delivery for some parcels (depending on size/value) to help minimise the risk of items going missing due to pandemic-related delays in customs processing and staffing shortages. If you are concerned about delivery to your country, you can also choose to upgrade to a tracked service.
As countries come in and out of lockdown, it is difficult for us to accurately predict how long parcels will take to arrive. Some countries may have temporary delays from time to time, depending on local lockdown and other pandemic restrictions.
Expect delays. It may take several weeks for items to clear customs in your destination country. Please understand that these delays are beyond Prophecy Girl's control. Before seeking a replacement or refund, we ask that you are patient and wait to see if your order arrives.
Free UK delivery for orders over £50.
Standard delivery from £2.95
Prophecy Girl is based in the United Kingdom. We currently use Royal Mail and Hermes for all our domestic delivery service. In normal circumstance delivery is approximately 2-3 working days from placing an order. Parcels can be delayed due to weekends and bank holidays.
Brexit - EU deliveries
Sadly, due to Brexit, we can no longer offer delivery to EU addresses. If we can find a way around the problems Brexit has caused we will bring the option back ASAP. Prophecy Girl does not support Brexit in any form, it was a stupid idea with zero upsides but we're stuck with it. We're currently looking into options for EU fulfillment - we love our EU customers and want you back!
Tracked options available
We ship to most countries around the world (except the EU) inc. USA, Canada, Australia, and New Zealand. Costs depend on your destination country and you may be liable for import duties/custom charges. It's very difficult for us to know what these additional charges will be, or even if they will be applied by the destination country (they can seem a bit random!). The best thing to do is check with your local mail service, who should be able to advise you about import fees.
We send our overseas parcels via Royal Mail. In normal circumstances, delivery to the rest of the world is 10-21 working days. However, Covid restrictions/postal staff shortages etc. sometimes means parcels taking longer than usual. Please try to be patient.
Our full terms and conditions can be found here.
If you have any queries, please feel free to get in touch with us and we will do our best to help.